Terms and conditions

Preamble

Version applicable to 02/10/2025

The parties to the contract are:

SARL LUMADO offering the sale of its products on its Meuble House site, hereinafter referred to as Meuble House, with a capital of 7600 euros, with its registered office at 255 Route des Pelouses, 72200 La Flèche, United States. Registered at RCS Le Mans under the number SIREN 514 131 580. IntraCommunity VAT No FR514131580.

And on the other hand:

L-Buyer or Customer: any natural or legal person making a purchase on Meuble House.

L-Buyer further declares that it has the legal capacity to commit under these General Conditions of Sale, hereinafter referred to as the General Terms of Sale.

Any order placed on the Meuble House site necessarily presupposes, prior to ordering, the acquisition and acceptance of the entire content of these Terms and Conditions by the Buyer ( see Article 13 ).

Article 1: Subject matter and scope
Article 2: Order
Article 3: Prices
Article 4: Availability
Article 5: Payment
Article 5a: Multi-time payment by CB
Article 6: Delivery and receipt
Article 6a: Return of goods and VAS
Article 7: Right of withdrawal
Article 8: Legal guarantees
Article 9: Applicable law
Article 10: Dispute resolution
Article 11: Protection of personal data
Article 12: Cookies
Article 13: Acceptance of these Terms of Reference

Article 1 Subject matter and scope

The purpose of these Terms and Conditions is to define the rights and obligations of the parties in the context of a remote sale of goods offered by Meuble House to its Customers.

Articles available on Meuble House are available for sale in mainland United States and Corsica, Switzerland, Belgium, Germany, Luxembourg, the Netherlands, Spain, Portugal, Andorra and Monaco.

For Corsica, Switzerland and Belgium, Meuble House agrees to deliver but under different tariff conditions. The amount of the shipping costs is indicated in the shopping basket during the order simulation.

For other international deliveries (Germany, Luxembourg, Netherlands, Spain, Portugal, Andorra and Monaco), any request may be considered by Meuble House, who will then have to obtain a quote from the standard or specialized carrier in order to offer it to the customer.

The language available for the conclusion of the contract is French. Prices are expressed in Euros ($), including VAT according to the legislation in force. The Contract will be considered completed once the Customer has validated his payment.

These Terms and Conditions will be posted visibly on the Meuble House site and will be valid and effective until any change is made. Any changes and/or additions will come into effect immediately and will apply to purchases made from that date. The updated version of the Terms and Conditions is always available on the Meuble House site.

Meuble House is a site for Private Customers. Professional Customers wishing to conclude a contract for a company on Meuble House must create a "Pro Account" by providing their professional information (SIRET...) or, if necessary, contact the Customer Service .

To conclude the contract, the Buyer must have read and accepted these Terms and Conditions and have his residence or domicile in one of the above-mentioned territories.

Article 2 Products and Orders

At Meuble House, we are committed to providing a true and consistent description of each of our products.

Despite all the care taken to present it on our website or in our catalogues, slight variations can occur between the visuals and the articles actually delivered. This may include products made in a craft way, where differences in finishing may exist, or articles which have benefited from technical improvements. These possible differences, as long as they do not change the essential characteristics of the product or its quality or normal use, cannot be considered as a valid reason for cancellation or refusal at the time of delivery.

Furthermore, the visual renderings of the products may vary depending on the screens or browsers used. For this reason, Meuble House cannot guarantee a perfect match between the displayed photographs and the actual product, and cannot be held responsible for any display deviations.

The Buyer can place his order through his identifiers if he has previously followed the registration procedure and created his account on the site.

It is then up to the contractor to ensure that the delivery and contact details indicated are correct so that delivery can be carried out without any problems. CAUTION! In case of moving or changing the phone number, it is the Customer's responsibility to make the necessary changes to his account and to notify Meuble House as soon as possible if an order is in progress (in this case, additional charges may apply ( see Article 6 )).

L-Buyer selects the products online from the catalog offered by Meuble House on its website Meuble House and then validates his basket and follows the order procedure until payment.

A receipt of the order will then be sent by email to the Customer. The order will be processed within three working days. If products are unavailable, Meuble House will inform the Customer at this stage.

Meuble House reserves the right to refuse to validate an order in the event of an ongoing dispute and undertakes in this case to inform the Customer.

The order is dispatched within the time limits specified in the shopping basket and on the order, which correspond to the time limits within which the goods are available to leave the Customer's home, plus the time of transport, i.e. between 5 and 25 days on average depending on the type of product ordered and the method of delivery chosen.

CAUTION! In the event of the purchase of several items on the same order, all items will be delivered at the same time and the time limits that apply are therefore the longest. If these delays were to be greatly shortened or extended, Meuble House would inform the Customer.

An invoice will be available in the Customer's account in printable HTML format in PDF format, within a shorter or shorter period depending on the payment method chosen and the date of dispatch. A PDF version of the invoice can be sent by email on request to the Customer Service .

In order to make its order final, the Buyer is aware that it is undertaking an immediate valid payment of the selected items, including shipping costs, in the absence of which the order will be cancelled. If the payment fails, the order will cancel automatically or within 48 hours depending on the method of payment concerned.

In the event of a choice of payment by bank transfer ( see Article 5 ), the Buyer receives in his Customer Account (in the details of the order payment) and by email in his order confirmation, a RIB of SARL LUMADO Meuble House. His order will be considered valid only upon receipt of the payment. CAUTION! If this has not been done within 5 business days, the order will be cancelled.

Article 3 Prices

The prices are fixed in Euros ($), all taxes included (including taxes) and correspond to the prices mentioned to the Customer when validating his order. All orders are therefore payable in Euros ($). A change in price on an item can occur at any time and without notice. However, no modification can be applied to products already validated by the Customer.

Any order shall be accepted by the Buyer for the price and description of the product. In the event of non-satisfaction with the product, the latter shall have a Right of Withdrawal ( see Article 7 ).

Meuble House reserves the right to modify its catalog and prices in accordance with the availability of products and the variability of transport costs, raw materials costs and exchange rates (for products from imports).

The Councillors of the Customer Service As Meuble House is not notified of any commercial transactions on the site in advance, they cannot be accused of not warning the Buyer of future price reductions.

In the event that an item already ordered is subject to a price reduction within days of purchase, no commercial action or reduction may be claimed by the Customer retroactively, who must have previously verified the closing date of the promotional transaction on the home page of Meuble House/ or, in the absence of the latter, be informed of the date of the closing date of the promotional transaction with the Customer Service .

The prices shown on the product sheets do not include:

- the shipping costs (these can be estimated in the shopping basket);

- any additional costs ( see Article 6 , "Possible additional costs").

Article 4. Availability

Each product proposed on Meuble House is considered to be present in the stocks of Meuble House or in the stocks of its suppliers or in the process of production (the supply then occurs in a tense flow). However, if it proves that a product is no longer available, the Customer is informed of this after validation of his order. Meuble House can then offer him another item or cancellation and refund of his order without any additional costs.

Meuble House cannot be held liable for failure to perform the contract in the event of:

- stock shortage or unavailability of the product at the supplier's premises,

- disruption of postal services and means of transport (strikes, weather, global crises, etc.),

- problems with communication systems (network pane...),

- natural disasters (flood, fire...)

- or any other situation beyond his control.

Therefore, no commercial action can be taken in these circumstances.

Article 5 Payment

Payment methods

Any order will only be taken into account after receipt of payment. In case of payment incident, the order will automatically cancel or within 48 hours depending on the payment method concerned.

These incidents may be due to:

- a problem with the Customer's Internet connection;

- a computer bug on the website of the Customer's bank or payment partner;

- an insufficient balance in the Customer's bank account;

- insufficient payment ceiling on the Customer's credit card.

The different methods of payment

Payment may be made:

- at once by Paypal;

- at once by CB: CB, MASTERCARD, VISA or VISA ELECTRON. In this case, the Customer must provide the card number, expiry date and cryptogram (3 digits on the back of the card). In addition, the Customer guarantees that he is fully entitled to use the card and what access to sufficient funds to cover all costs resulting from his order. Even if he is certain to have sufficient funds on his bank account to pay the amount of his order, the Customer is invited to consult the security payment limit remaining on his card in order to avoid cancellation of his order for failure to pay;

- at once by transfer: the Meuble House RIB is sent by email with the order confirmation to the Purchaser and available in the details of the order on the Customer's account. The latter must register SARL LUMADO Meuble House as a transfer beneficiary with his bank and then make the transfer within 5 working days so that his order can be validated. Otherwise, the order will be cancelled;

- in 2 or 3 times without charge with our partner ALMA between $50.00 and 7000$ of order, including shipping costs ( see also Article 5 bis ) or with Paypal between $30.00 and 2000$ of order.

- in 4 times by CB with our partner ALMA, between $50.00 and 7000$ of order, including shipping costs; cost of 2.57% ( see also Article 5 bis ).

In the case of a transfer payment, the delivery times indicated on the product sheet will only begin to run when the transfer is received.

For payments by CB on one or more occasions and by Paypal, once the payment is validated on the Meuble House site, the Customer is automatically directed to the partner's site. Therefore, at this stage, Meuble House cannot be held responsible for any malfunctions that the Buyer might encounter when paying or the procedures to follow to continue the transaction with ALMA (e.g. sending ID).

Proof of order

In accordance with the Act of 13 March 2000 on electronic signature , the provision of the credit card number and the final validation of the order shall be proof of the entire order and the payment of the sums due in execution thereof.

This validation is valid for signature and express acceptance of all transactions carried out on the Meuble House website. However, in case of fraudulent use of its credit card, the Customer is invited, immediately upon finding this use, to contact the Customer Service Meuble House as soon as possible.

Article 5a. Payment in several times by CB

The payment in several times free of charge by CB is available via our partner ALMA. Payment security is ensured by ALMA and its providers. All payments are protected by the 3D Secure.

Only purchases between $50.00 and 7000$, including shipping costs, are eligible for payment in 2, 3 or 4x with ALMA.

By paying in several times with ALMA, the Customer does not pay any fees, except for the payment in 4 times (2.57% of fees).

ALMA is a telepayment manager and issues an electronic certificate that will be proof of the amount and date of the transaction in accordance with the provisions of the Articles 1353 of the Civil Code and subsequent articles.

Once the payment is validated on the Meuble House site, the Customer is automatically referred to the ALMA partner's website. Therefore, at this stage, Meuble House cannot be held responsible for any malfunctions that the Buyer might encounter when paying or the procedures to follow to continue the transaction (e.g. sending ID).

Any termination of the Terms and Conditions that bind the Seller and the Customer, results in the termination of the Terms and Conditions between ALMA and the Customer.

In accordance with the Computer and Freedom Act of 6 January 1978 The customer has at any time the right to access, rectify and delete all of his personal data stored by ALMA.

Article 6 Delivery and receipt

Unless otherwise provided in these Terms of Reference, the Customer shall always pay the delivery costs.

Liability

The ownership of the product is transferred to the Customer upon receipt (Article 1196 of the Civil Code). However, the risk of loss or damage is transferred to the Customer only when the latter takes physical possession of the product, unless he himself has chosen a carrier not proposed by the Seller (Article L216-2 of the Consumer Code). Therefore, in the event of an anomaly found at the delivery, he is responsible for taking the necessary steps with the seller and the carrier.

However, the carrier may be liable for loss and theft or deterioration of the goods if it is proved that the goods are of its own nature and if the damage found has been reported on delivery. The Customer himself will have to incur this responsibility directly. It is in this context that the Customer is requested, in exceptional cases, to send a recommendation with acknowledgement of receipt to the carrier if he has retained the goods following damage falling within the scope of the "Casse transport" guarantee (see below, "Receipt of the goods").

Meuble House cannot be held liable for failure to perform the contract in the event of:

- stock shortage or unavailability of the product at the supplier's premises,

- disruption of postal services and means of transport (strikes, weather, global crises, etc.),

- problems with communication systems (network pane...),

- natural disasters (flood, fire...)

- or any other situation beyond his control.

Therefore, no commercial action can be taken in these circumstances.

General delivery arrangements

Meuble House uses furniture-related transport companies to manage its shipments or an efficient and reputable courier service. For any follow-up of shipping, questions or disputes concerning a shipment, follow-up or return with a carrier or for any information on a transport procedure, the Customer may contact the site by email via the form « Contact us » on the homepage.

The Customer is hereby informed of the following: it is for him to choose a mode of transport adapted to his order (number of articles, total weight, total volume...). Depending on this choice, the goods can be transported by different carriers chosen beforehand by Meuble House depending on the type of products and the service to be provided.

For the appointment, upon arrival of the goods at the delivery sector agency, the Buyer will be offered by email, SMS or telephone, delivery dates according to the carrier's tours in his department, within 48 to 10 working days after the shipment of his goods. L

The Customer must ensure that his home is accessible (ownership accessible by semi-trailer; openings, stairs, lift, large enough to pass furniture with packaging). In the event that delivery could not finally be made, the goods would be returned to Meuble House at the Customer's expense (see below, "Delivery methods" and "Possible additional costs").

In the event of a scheduled absence, unexpected or change of delivery address, the Customer is required to notify Meuble House as soon as possible so that the latter may plan to ship the goods accordingly or notify the carrier before the situation results in the need for storage or return to the sender (see below the heading "Possible additional costs") and therefore additional charges for the customer.

In the event that a request for cancellation of an order comes more than 72 hours after it is passed or after shipment of the goods, this falls within the framework of a withdrawal and the costs of file or return of the latter will be deducted from the refund of the Customer (see section "Possible additional cost of this article and l- Article 7 ).

CAUTION! No delivery can be made on Saturdays and no delivery to an area not available in the drop-down list (simulation of the delivery costs in the shopping cart) is possible, except on quotation accepted beforehand by the Customer after written request to our services, by the form « Contact us ».

If Meuble House considers this essential for the smooth running of the delivery and even if the Customer has opted for the standard delivery, a specialized delivery with two delivery agents (see below) or another carrier may be set up according to the particular characteristics of certain products (volume or weight, presence of glass, etc.) without any additional costs for the Customer. This decision is in the Customer's interest, and neither the latter, nor the consequences (e.g. extension of the delivery time), can be blamed in any way against Meuble House.

However, if certain furniture requires special delivery, only this paid delivery method will be offered to the Customer on the site when ordering (see below).

The different modes of delivery

Standard delivery This is the most economical and quickest delivery and is made by appointment on a day from Monday to Friday.

Our logistics partners take care of the goods in our warehouses. The Customer receives an email or SMS confirmation of shipment when the removal in our warehouse has taken place. For this type of service, the packaging can be in the form of bulk packages or on a circled pallet. In both cases, even for important orders, the procedure for receiving the delivery and unpacking will have to be ensured by the Customer ( see the document "Procedure to be followed by the Customer when receiving his order" ).

The carrier must also ensure that the carrier's truck can easily access the place of delivery by semi-trailer and not only by light vehicle. In the event that the customer's home is difficult to access for delivery under these conditions, it is his responsibility to notify Meuble House who will organize with the carrier to find another delivery solution (see below the section "Possible additional costs").

If the delivery proves complex or impossible once the carrier is on site, additional charges may apply to the Customer (see below the "Possible additional cost") or the goods will be returned to Meuble House. This return will then be made as part of a withdrawal and the return costs will be borne by the Customer ( see Article 7 ) In such a situation, the Customer will not be able to turn against Meuble House to obtain a discount on the delivery tariff because it must have previously verified that the goods can be delivered to him under normal conditions.

CAUTION! Since unpacking is not provided for in the standard delivery, the Customer remains obliged to ensure the verification of the goods by his own means before any signature of the delivery order in order to explicitly and precisely mention any necessary reservations (refer to the mail received on the day of dispatch of the order entitled " Procedure to be followed by the Customer upon receipt of his order "Receiving the goods" in the Article 6 of these Terms and Conditions or at the bottom of the page on the Meuble House/ website).

In the event of goods being taken back to the customer's home (after a retraction for example), the goods must have been properly repackaged by the Customer (see section " Return of goods and VAS The Commission has not yet taken any action to ensure that the goods are not placed in the same condition as those of the delivery, i.e. in front of the home or the property or at the bottom of the building.

Specialised delivery : deposit and unpacking of the goods by 2 delivery agents in the room chosen by the Customer. If necessary, the packages can be transported on the floor only by stairs or elevator.

CAUTION! The Customer must verify that the goods can actually be transported where he wishes, with packaging (+/- 10cm thick). The delivery agents must be able to pass directly through the doors or stairs without having to carry the furniture with stretched arms (prohibited because risk of injury or damage to the Customer's home or to the furniture itself).

If a piece of furniture does not pass, the carrier will leave the goods at the entrance or take them back, depending on the choice of the Customer. However, any additional costs (new delivery or deployment of new technical means or the use of a second team) will be borne by the Customer (see below the section "Possible additional costs"). If no solution is found, the return of the goods to Meuble House will be part of a withdrawal and the return costs will be borne by the Customer ( see Article 7 ) In such a situation, the Customer will not be able to turn against Meuble House to obtain a discount on the delivery tariff because it must have previously verified that the goods can be delivered to him under normal conditions.

Installation of the products in the room is possible but only for the solid furniture (e.g. placing the bahut along the wall, attaching the two pieces of a sofa and positioning it in the living room...) and provided that this does not require touching the furniture or objects already present in the room. Packaging is taken over by the carrier, always for the solid furniture.

CAUTION! Technical assembly is not included because it is a different and additional service (e.g. assembly of a kit cabinet, fixing of the feet under the top of a table or doors on their hinges or slides...). The Customer who wishes to benefit from it must make the request to the Customer Service immediately after having validated his order so that the tariff is communicated to him and he can pay the service by transfer.

As with standard delivery (see above), specialized delivery is done with appointments on a day from Monday to Friday without precise timetable.

In the case of specialized deliveries, it is possible that the goods may be transported under cover for greater safety, which is a sign of great seriousness and experience of the carrier and must not be considered as a lack of packaging.

Withdrawal from the carrier's deposit : option allowing the Customer who wishes to do so to go and remove his goods free of charge directly at the carrier's deposit.

CAUTION! This option is only possible with the standard carrier and not with the transport by 2 delivery machines.

When ordering on the Meuble House site, the customer will pay the shipping costs as for a regular order with delivery to the home by 1 delivery person. Within days of dispatch of his order, he will be contacted by the carrier by email or SMS in order to choose a day of delivery to the home. If no date is suitable for him, the Customer will then be able to ask the delivery agency (in direct or via the Customer Service Meuble House) to pick up the goods on site at a time that is better suited to him, within the limits of the free storage times, i.e. within 7 days of receiving the carrier's email or SMS.

When withdrawing from the carrier, the Customer undertakes to provide a vehicle, the number of persons and the equipment necessary and sufficient to remove its goods; Meuble House nor the carrier can be held liable for any impossibility for the Customer to carry his furniture or any incident during the transport.

CAUTION! The Customer must also ensure that his products are checked before removal. If reservations are necessary, they must be made at that time ( see our procedure for receiving goods Without this, Meuble House will not be liable for any damage subsequently found in the vehicle or in the customer's home and no dispute will be possible.

If the Customer wishes to have his goods removed by an intermediary, he must specify in advance the identity of that person when making an appointment, as no parcel will be issued to a third party whose identity is not known. This person must have been informed in advance of the removal procedures described above.

On the day of the removal, the Customer shall request the carrier a proof of removal dated, stamped and signed. This document shall then be forwarded as soon as possible to the Customer Service of Meuble House for reimbursement of the shipping costs incurred during the order.

Withdrawal from the deposit of Meuble House : option allowing the Customer who wishes to come to collect his goods free of charge by appointment at our deposit in La Flèche (72).

When ordering on the Meuble House site, the customer chooses the free option "Retirement on site".

The day after the order or within 72 hours of the order, the Customer will receive an email from Meuble House with all the information necessary to make the appointment for its withdrawal. The Customer must then propose several dates and times to Meuble House, which will validate by return of email a final appointment according to the availability of the logistics team.

When withdrawing from Meuble House, the Customer undertakes to provide a vehicle, the number of persons and the equipment necessary and sufficient to remove his goods; Meuble House cannot be held responsible for any impossibility for the Customer to carry his furniture or any incident during the transport. To assist the Customer in his organization of withdrawal, the Customer shall: Customer Service Meuble House is available to the Customer to answer any questions.

CAUTION! The Customer must also ensure that his products are checked on site before removal. If reservations are necessary, they must be made at that time on the document which will be presented to him at the time of withdrawal ( see our procedure for receiving goods Without this, Meuble House will not be liable for any damage subsequently found in the vehicle or in the customer's home and no claim will be possible.

Delivery cost

The calculation of the tariff is based on the weight, volume of the order and geographical area of the delivery.

The Meuble House site is one of the few sites that the Customer can evaluate its shipping costs before validation of his basket. To do this, he simply has to enter the requested geographical information in the boxes provided for this purpose in the shopping basket. This gives him access to the different modes, rates and delivery times.

Additional costs, if any

The delivery cost may be higher than announced when ordering additional services requested by the Customer or required by specific delivery conditions not included in the usual procedure.

Whenever possible, the Customer is always informed of this before the validation of his order and can thus decide whether to incur these costs. However, if the additional costs follow a problem when delivering (see Article 6 , "General delivery terms", "Standard delivery" and "Specialised delivery"), the additional costs will be due by the Customer.

the Customer is informed by email of the departure of his merchandise, he should So to be available for reception of the packages within 7 days (standard delivery) or 25 days (special delivery) following this shipment and Of course, the day the delivery was agreed upon If the Customer is not available and the storage time at the carrier incurs an additional cost, Meuble House may charge the Customer.

in the case that an appointment has been agreed for delivery and the Client is not present at his home, the second presentation will be invoiced to the Customer.

in the event that the carrier is unable to reach the Customer because of the wrong coordinates, including the contact phone, and that the storage time at the carrier incurs an additional cost, it will be charged to the Customer.

following his order, if the Customer knows that it will not be able to be delivered within a given period or dateThe carrier undertakes to inform Meuble House immediately so that the latter will provide for the shipment accordingly and thus avoids the risk of an additional storage cost by the carrier.

if the Customer is absent during the period between the order and delivery, he must inform Meuble House. Unless Meuble House has previously agreed in writing, any storage of furniture beyond the time limit specified for the order can be charged at the rate of $100 per week of storage (any week started is due).

in case of request for change of delivery mode (2 delivery agents instead of 1 delivery person or vice versa) too late causing logistical changes, the delivery will be suspended until the Customer has paid the extra cost charged by the carrier.

in case of request for change of delivery address too late causing logistical changes, the delivery will be suspended until the Customer has paid the extra cost charged by the carrier.

in the case of a order cancellation request comes more than 72h after its passage or after shipment of the goods, this is part of a withdrawal and the costs of file or return of the goods will be deducted from the refund of the Customer (see Article 7 ).

in the event of inaccessibility of the customer's home by the carrier (property accessible by semi-trailer) or ban on access to vehicles of more than 3.5 tonnes, The Customer must inform Meuble House immediately after his order in order to avoid any delay of delivery. However, if Meuble House has not been notified and delivery cannot be effected for this reason, the goods will be stored at the carrier or returned to Meuble House. In the first case, storage costs may apply. In the second case, this will then be part of a withdrawal and the return costs will be borne by the Customer ( see Article 7 ) In such a situation, the Customer will not be able to turn against Meuble House to obtain a discount on the delivery tariff because it must have previously verified that the goods can be delivered to him under normal conditions (see Article 6 , "The different modes of delivery").

In specialized delivery (see Article 6 , entry " Specialised delivery"), in case the openings, stairs, elevator are not large enough In order to allow the passage of furniture with packaging, the goods will be left at the Customer's house on the ground floor or won by the carrier. In the second case, if the Customer wishes a new delivery, a new delivery fee will apply. If the Customer does not wish to re-deliver, the conditions of the withdrawal will apply and the return costs will be borne by the Customer ( see Article 7 ) In such a situation, the Customer will not be able to turn against Meuble House to obtain a discount on the delivery tariff because it must have previously verified that the goods can be delivered to him under normal conditions (see Article 6 , "The different modes of delivery").

in the context of an VAS, Meuble House will not be obliged to ensure a floor delivery with 2 delivery agents at its own expense (see Article 6a , "Returns and VAS"). The Customer who wishes to be delivered in VAS under these conditions will have to inform Meuble House and assume the extra cost of the service; Meuble House having as its sole obligation to insure his VAS.

Time limits

Time of dispatch The time limit for the availability of goods indicated on the product sheet is the time limit for the departure of the goods from our warehouse. This period may vary depending on the stock or availability of the goods at the supplier's premises. For the products in stock, this period is from the date of receipt of the order payment and therefore the method of payment chosen (see Article 5 ) The shipping time may be different for each product. It also appears in the basket next to each item and then on the order confirmation.

Delivery time The maximum time limit is estimated and indicated in the banner in the center of the shopping cart and runs from the day of dispatch. The delivery time depends on the method of delivery chosen, the geographical area of delivery and the weather conditions and takes, on average, 5 to 21 days. This estimated maximum time limit also appears on the order confirmation.

CAUTION! When an order is made on a Saturday or Sunday, it will be taken into account on the following Monday or, for a holiday, on the next working day. In the case of an order with several items, it is the longest shipping time that applies for all items ( see Article 2 ).

Meuble House cannot be held liable for failure to perform the contract in the event of:

- stock shortage or unavailability of the product at the supplier's premises,

- disruption of postal services and means of transport (strikes, weather, global crises, etc.),

- problems with communication systems (network pane...),

- natural disasters (flood, fire...)

- or any other situation beyond his control.

Therefore, no commercial action can be taken in these circumstances.

Delivery tracking

The Customer is notified by email of the confirmation of his order and of his dispatch and must take note of the procedure for receiving the goods given to him in a second email.

The processing of an order, also called "status", can be tracked directly in the Customer account on the Meuble House website.

The status Pending "Meuble House is waiting for payment to validate the order, especially when choosing "Bank Transfer". Treaty "The "S" status "is the same as the "S" status and "S" status. Cancelled " means that the order was cancelled either automatically as a result of a default or by Meuble House (see Article 2 , Article 5 and Article 5a ) The Statute Shipped " means that the goods have gone to the Customer and an email, from Meuble House and/or from the carrier to whom the goods have been entrusted, is then sent to the Customer to notify him.

Between these different stages, the Customer must monitor himself the follow-up of his order and, except in case of a significant advance or delay, Meuble House is not required to inform him of the progress of its delivery. However, in order to obtain further information, the Customer may address directly to the Customer Service via the contact form of the Meuble House website.

Receipt and verification of goods

The items are checked and therefore are deemed to have gone to the customer's home in good condition.

As a reminder, ownership of the product is transferred to the Customer upon receipt (Article 1196 of the Civil Code).

However, Article L216-2 of the Consumer Code states that the risk of the product is transferred to the consumer only when the consumer takes physical possession of the property.

Therefore, Once the goods have been received, the Customer is responsible for them. and must take the necessary steps to implement the applicable safeguards, including the one against breakage in transport.

Therefore, even if Meuble House remains available to support the customer in his actions and the resolution of his complaint, the Customer is asked to follow the procedures necessary for the implementation of the guarantee (see below and the document Procedure for the receipt of goods and below Article 6a ), without which Meuble House will not be able to assure the Customer that a solution to the damage suffered can be offered.

If the Customer finds a defect on the product or on its packaging when removing or delivering the producthe must make it. handwritten detailed mention on the delivery slipThis is valid for all orders regardless of the type of product, the number of packages, the packaging or the type of delivery chosen.

CAUTION! Without valid reservation noted on the delivery note, no claim can be accepted by Meuble House.

In order to clearly explain the steps to be taken and the obligations of the Customers in connection with the delivery, Meuble House has collected all the instructions to be taken in its section Procedure for the receipt of goods This is also available in the mail received on the day of dispatch of the order and in these Terms of Reference.

When receiving the order, the Customer is therefore supposed to have read this information by referring to these Terms of Reference and to the email sent by Meuble House on the day of the departure of the goods from its warehouses. Therefore, if the person who received the receiving instructions is not the person who received the goods, he or she must communicate them to that other person.

In case of any concerns, the Customer will not be able to declare that he has not been informed of the procedures to follow in the event of a dispute, whether with the carrier, supplier or manufacturer. And, in the absence of these indispensable steps, the products being deemed to be compliant, Meuble House will be relieved of any obligation to respond to any complaints from the Customer. In the event that the carrier refuses to accept his responsibility, no recourse will be possible either against Meuble House.

Conversely, in the event that valid reservations have been noted on the delivery note, Meuble House will take over the VAS as soon as it becomes aware of it. In order to enhance the Customer's chances of obtaining a successful outcome from the carrier in the event of damage, it may be requested in certain cases from this Customer to confirm his reservations to the carrier by registered with acknowledgment of receipt within 3 working days of delivery and Meuble House undertakes to provide him with a model of mail. The Customer, for his part, will have to send Meuble House a copy of his mail, proof of dispatch and acknowledgement of receipt, which are essential for the validation of the dispute file.

In any case, the Customer must notify Meuble House as soon as possible any problems encountered on delivery regardless of the notes or photos taken by the carrier. The request will be processed within 48 hours at 72 hours under the conditions exposed to l- Article 6a below.

Article 6a. Return of goods and VAS

Unless requested otherwise by Meuble House, the Customer is obliged to repackage any parcel that must be returned to Meuble House, whatever the original reason (refusal of receiving the parcel, VAS transport, VAS right of compliance, right of withdrawal, exchange...). In the event that the Customer refuses to repack the goods and/or send proof of repackaging by photos, Meuble House would be forced to refuse to repack and resume the shipment as carriers cannot take over unprotected items.

In the context of a VAS, Meuble House reserves the choice of the type of recovery/delivery depending on the weight, quantity and fragility of the items. In no case will the mode of delivery used during the first transport be required in the processing of the VAS. For example, Meuble House will be obliged to ensure a floor delivery with 2 delivery agents at its own expense. The Customer who wishes to be delivered in VAS under these conditions will have to inform Meuble House and assume the extra cost of the service (see Article 6 , "Possible additional costs" ; Meuble House having as its sole obligation to insure its VAS.

In standard delivery, the goods must be made available to the carrier under the same conditions as on delivery, i.e. fully packaged, on pallet (for packages weighing more than 30kg) and presented to the delivery person in front of the home or property or at the bottom of the building. No packages will be taken inside (see Article 6 , "Delivery methods").

CAUTION! No response from the Customer under 48 hours following an essential request for the study or resolution of its VAS (recommended mail to the carrier, photos, video, dimensions...) or under 10 days a proposal for the resolution of its VAS (exchange, commercial gesture) by the Customer Service of Meuble House, the file will be considered closed and no new claims will be taken into account.

No exchange or discount will be possible with :

a damaged goods during transport and not reported on the delivery note ;
a goods damaged during transport for which the procedure of the Article L133-3 of the Commercial Code would have been necessary but not respected (case where a recommendation is requested to the carrier to confirm reservations on the delivery note when the Customer has kept the furniture; see section " Receipt of goods ») ;
a commodity on which the Customer would have intervened technically.

CAUTION! A client who was delivered from his furniture but decided to refuse them (Whatever the reason: transport break, bad parcel, reference error, finish not matching his expectations... and who renounces a new delivery the cost of returning the item(s) as part of an order withdrawal (see Article 7 below).

Article 7 Right of withdrawal

In accordance with the Articles L.221-18 et seq. of the Consumer Code on the sale of goods and supplies of services Remoteyou have 14 days to return any items that are not suitable for you, from the date of receipt of your order, in good condition and proper for resale.

In the event of withdrawal, we will refund you all the sums paid for the items within 14 days of the date of exercise of your right of withdrawal if you return the goods by your own means. In the case of one of our carriers, the costs of return mentioned below are borne by the Customer ( Articles L.221-23 of the Consumer Code ).

CAUTION! No withdrawal will be accepted if the product is unfit for resale. Meuble House reserves the right to decide upon receipt of the customer's photos.

The right of withdrawal may be requested by the Customer only in the following situations:

The Customer is not a professional (except as mentioned in the Article L121-16-1 of the Consumer Code )

The Customer has been delivered his furniture but is not satisfied with it (e.g. color, finish, dimensions, appearance) These are intact and have been checked according to the procedure specified by Meuble House. The Customer will then have to repackage and return the furniture to Meuble House with the carrier of his choice (his order will be fully refunded) whose contact details he will give to Meuble House or, if he wishes, ask Meuble House to take over them (removal costs will be deducted; see previous sections "Return of goods and VAS" and "Application contexts").

The Customer was delivered of his furniture but decided to refuse them (Whatever the reason: transport break, bad parcel, reference error, finish not matching his expectations... and waives a new delivery when it is possible within a reasonable time and does not wish to have on its order but requests a refundIn this case, the delivery will be automatically effected by the carrier of Meuble House and the return costs will be deducted from its refund (see "Application Contexts").

The Customer requested cancellation of his order more than 72 hours after his passage or after shipment of the goods (the costs of the file or return are then borne by the Customer; see sections "General delivery conditions" and "Possible additional costs" of the goods Article 6 ).

Application contexts

The Customer has 14 free days from the receipt of his goods to exercise his right of withdrawal, without having to justify reasons or to pay penalties.

The right of withdrawal does not apply :

a damaged goods during transport and not reported on the delivery note ;

a goods damaged during transport for which the procedure of the Article L133-3 of the Commercial Code would have been necessary but not respected (case where a recommendation is requested to the carrier to confirm reservations on the delivery note when the Customer has kept the furniture; see section " Receipt of goods ») ;

a commodity on which the Customer would have intervened technically.

The Customer informs Meuble House of its withdrawal decision by sending, before the expiry of the period, the withdrawal form or any other written declaration, without ambiguity, expressing its will to retract.

The above-mentioned period shall run from the day following receipt of the goods. When the 14-day period expires on a Saturday, Sunday or a holiday or non-scheduled holiday, it shall be extended until the first following working day. Beyond this period, Meuble House has no obligation to accept the request for withdrawal from the Customer.

The products must be returned in a condition proper to resale, which implies the return of the product in its own right. original packaging and reinforced, which must be intact, as must the product itself. No withdrawal will therefore be accepted if the product is unfit for resale.

As a matter of principle, the Customer will manage the return of his goods to our warehouses by the carrier of his choice in accordance with these Terms of Reference. The name and contact details of the carrier will have to be transmitted to Meuble House.

In the event that the Customer prefers that Meuble House involve its own carrier for the recovery of the goods, the following return costs are borne by the Customer and therefore deducted from the refund of its order upon return of the goods to Meuble House or not later than 14 days after the shipment or the resumption of the goods at the Customer:

cushions, head pads and other accessories: $25.00 per item/lot.

1 set of chairs/stools or 1 armchair or 1 mirror or a confitrier or 1 console or 1 coffee table or 1 small piece of furniture of less than 60kg: $85.00 per item/lot.

1 cup or 1 window (1 or 2 doors) or 1 bed or 1 deckchair or 1 table, 1 bathet, 1 TV cabinet less than 240cm in length and/or less than 100kg : $105.00 per item.

1 window, 1 library or 1 panselier (3 or 4 doors) or 1 bathroom cabinet or 1 central kitchen box/island or 1 wardrobe or 1 sofa (2 or 3 seats or corner) or a four-bed or garden furniture or a gloriette or any furniture 240cm long and/or 100kg minimum: $135.00 per item.

CAUTION! In the event of withdrawal on several items, the return costs will be deducted for each item. For example, if the Customer retracts on a set of 2 chairs + 1 bath of 180cm, the return costs deducted from his refund will be $85.00 + $105.00 or $190.00. If the Customer retracts on 1 table of 180cm + 1 TV furniture of 240cm, the return costs deducted from his refund will be $105.00 + $135.00 or $240.00.

This tariff includes the removal of the goods by a delivery person (regardless of the service chosen by the Customer at the base for its delivery) and the return to Meuble House. On the day of the appointment, the package(s) must be made available to the carrier at the doorstep of the property or at the bottom of the building, fully repackaged and attached to pallet (for packages weighing more than 30 kg). No parcels or pallets will be taken inside.

If the consumer expressly requests the resumption by a method of delivery more expensive than the standard delivery method proposed by the trader, the latter is not obliged to refund the additional costs. Therefore, if the Customer wishes to take over delivery to 2 delivery agents, he will have to pay the extra cost. (see previous section " Return of goods and VAS »).

Before the cancellation is validated and any concrete action taken, photos of the furniture from all angles, steps of repackaging and packages to be taken will be requested. These photos will be subject to the approval of Meuble House and the carrier's contact details will be transmitted to it. No withdrawal will be accepted if the product is unfit for resale.

CAUTION! Any Customer who has not submitted the photos of the packages to be returned/retook to Meuble House for validation before shipment, whether by a carrier of his choice or by Meuble House, and whose goods are damaged at Meuble House may be charged additional charges for damage.

Reimbursement arrangements

When the right of withdrawal has been exercised under the legal conditions, the Customer is reimbursed in the following manner:

If the Customer takes care of the return by his own means, the entire initial payment will be refunded to him (articles + shipping costs) on the return of the goods to Meuble House or at the latest 14 days after the shipment or the resumption of the goods at the Customer. CAUTION! Meuble House is not required to refund more than the shipping costs paid for the order even if the Customer chooses a more expensive delivery method (see previous section "Application Contexts").

If the Customer requests Meuble House to take care of the return and the latter accepts, after agreement in writing by both parties, the amount of the return shipping costs, the amount of which has been recalled during these email exchanges, will be deducted from the refund (see previous section "Application contexts").

If the Customer refuses the goods at the time of delivery (always for any reason) and uses its right of withdrawal, the return costs will also be deducted from its refund since the furniture goes back with the carrier of Meuble House (see previous section "Application contexts").

Any Customer who has not submitted the photos of the packages to be returned for control by Meuble House before resumption (whether by a carrier of his choice or by Meuble House) and whose goods are damaged by Meuble House, may be charged additional charges for degradation (see previous section "Application contexts").

Article 8: Legal guarantees

In the event of a complaint from the Customer in the context of the legal guarantee of conformity the latter:

has a period of 2 years from the date of issue of the property to act;
must report the defect within 2 months of its discovery
may choose between repair or replacement of the property under the conditions applicable to the Consumer code . The Customer will have to make the repackaged property available to the seller.

Be careful! The legal guarantee of conformity shall apply independently of the commercial guarantee may be granted.

Finally, the consumer may decide to implement the Guarantee against hidden defects In this case, the seller will have the choice between the resolution of the sale or the reduction of the sale price (see Articles 1641 to 1649 of the Civil Code ).

Article 9: Applicable law

These Meuble House GTCs will be executed and interpreted in accordance with French law. If any of the provisions of the General Terms and Conditions are considered illegal or unenforceable by a court decision, the other provisions of those terms and conditions would remain in force.

Article 10: Dispute resolution

Meuble House cannot be held liable for any damage of any kind, whether material or immaterial or physical, which could result from the improper operation or misuse of the marketed products, as well as any changes in the products resulting from the manufacturers.

Meuble House's liability will in any event be limited to the amount of the order and cannot be called into question for mere errors or omissions which could have persisted despite all the precautions taken in the presentation of the products.

In the event of difficulties in the application of this contract, the Buyer shall have the possibility, before any legal action is taken, to seek a friendly solution.

It is recalled that the contract does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that, as a general rule and subject to the assessment of the courts, compliance with the provisions of this contract relating to the contractual guarantee presupposes that the Buyer honours his financial obligations to the seller.

Claims or disputes will always be received with careful benevolence, good faith being always presumed in the person who takes the trouble of exposing his situations. In case of dispute, the Customer will first approach the company to obtain an amicable solution.

If not, he may address:

a professional association of the branch;
a consumer association or any other board of its choice.

In addition, in accordance with the Order No. 2016-301 of 14 March 2016 completed by the Decree No. 2016-884 of 29 June 2016 the consumer has the possibility, in the event of a dispute and in the absence of an amicable agreement, to refer the consumer mediator to the trader, namely the Association of European Ombudsman (AME CONSO), free of charge, within one year of the written complaint addressed to the trader.

The referral to the consumer mediator shall be made:

or by completing the form provided for this purpose on the website of the CONSOAME: www.mediationconso-ame.com
by mail addressed to the CONSO, 197 Boulevard Saint Germain – 75007 PARIS.

Download the AME CONSO convention

If mediation does not succeed, the Buyer may address the court of his place of residence or domicile to lodge a complaint against: SARL LUMADO, 255 route des Pelouses, 72200 La Flèche, United States.

Article 11: Protection of personal data

The personal data that can be collected on the Meuble House website are as follows:

Account creation/profile: are registered, in particular, when creating your account/profile: your surname, first name, date of birth, postal address, email address, telephone number and login data.

Connect to the site: on this occasion, you will be able to save your connection, browsing or location data.

Information from third parties

Some of your data (especially your surname, first name and telephone and/or postal contact details) may have been transmitted to us, with your prior consent, by our partners. In this case, the processing of your data will be governed by these conditions.

As part of the use of the Meuble House website, cookies are used to collect certain information ( see article 12 ) You have the option to disable cookies from your browser settings.

The uses of your personal data are mainly as follows:

access and use of the site;
checking and authenticating your data;
optimization of site layout and operation;
fight fraud, misuse, viruses and other malware;
managing the relationship with you;
provision of user assistance;
management of payment services;
provision of personalized content and services, based on your browsing history, preferences and interests;
sending commercial information and advertising messages, depending on your browsing history, preferences and interests.

When certain information is required to access specific features of the Meuble House site, this mandatory character is indicated at the time of data entry. If you refuse to provide mandatory information, you may not have access to certain services, features or sections of the Site.

Your personal information is kept for a period of not more than 36 months, unless:

you exercise, under the conditions set out below, one of the rights which are recognized to you by law;
a longer shelf life is permitted or imposed under a legal or regulatory provision.

During this period, the Meuble House website sets up the organisational, software, legal, technical and physical means to ensure the confidentiality and security of your personal data, so as to prevent their damage, erasure or access by unauthorized third parties.

Access to your personal data is strictly limited to employees and employees of Meuble House and SAS APIKOM, who are authorized by reason of their duties and are bound by a duty of confidentiality.

The data collected may, however, be communicated to subcontractors who are contractually responsible for performing the tasks necessary for the proper functioning of the Site and its services and for the proper management of the relationship with you, without you having to give your permission. It is specified that, in the performance of their services, subcontractors only have limited access to your data and have a contractual obligation to use it in accordance with the provisions of the applicable legislation on the protection of personal data.

Apart from the above cases, Meuble House and SAS APIKOM undertake not to sell, rent, assign or give third parties access to your data without your prior consent, unless they are obliged to do so on the basis of a legitimate ground (legal obligation, fight against fraud or abuse, exercise of the rights of the defence, etc.).

In accordance with the applicable legal and regulatory provisions, in particular the Law No 78-17 of 6 January 1978 on computer science files and freedoms and the European Regulation No 2016/679/EU of 27 April 2016 (applicable from May 25, 2018), you have the following rights:

Exercise your right of access, to know the personal data that concerns you;
Request the update of your data, if it is incorrect;
Request portability or deletion of your data;
Request your account deletion;
Request the limitation of the processing of your data;
To oppose, for legitimate reasons, the processing of your data;
To object to or withdraw your consent to the use by our services of your contact information for the sending of our promotions and requests via e-mail, SMS messages, telephone calls and mail. This right remains valid provided that the information about you has been transmitted directly by you or by third-party partners to whom you have communicated it (in this case, you will need to click on the unsubscribe links provided for in our SMS or e-mails or contact us under the following conditions).

The various rights are to be exercised either by modifying the settings of your account, or directly on the Site under the heading "Contact", or by post to the following address SARL LUMADO-Meuble House, 255 Route des Pelouses, 72200 La Flèche.

For security reasons and to avoid fraudulent applications, this application must be accompanied by proof of identity. The proof of identity will be destroyed once the application is processed.

For further information or complaints, please contact the National Commission for Information and Freedom .

Finally, in accordance with Article L.223-2 of the Consumer Code , we remind you that you can register on the opposition list to the telephone stall. To do so, we advise you of the existence of the opposition list to the telephone stall " Block "You can register with us.

Article 12. Cookies

When you visit the Site, cookies are stored on your computer, mobile or tablet. A cookie is information stored on your browsing device by the server of the visited site. Some parts of the site may not be functional without the user accepting cookies.

The information collected through this means will only be used to track the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service we offer you.

This includes your IP address, information about the computer used for browsing, the mode of connection, the type and version of the internet browser, the operating system and other technical identifiers, or the URL address of the connections, including the date and time, as well as the content consulted.

This information will not be retained for more than 13 months unless you agree. You have the option to disable cookies from your browser settings. More information about https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs and https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser .

Article 13 Acceptance of these Terms of Reference

The Customer acknowledges that he has read the present in a legible and understandable manner before placing his order:

Essential characteristics of the product, taking into account the communication medium used and the product concerned;
Prices of products and associated costs (delivery...);
Time limit within which the Seller undertakes to deliver the product in case of impossibility of immediate performance of the contract;
Information on the identity of the Seller, his postal, telephone and electronic contact details, and his activities, if they do not come from the context;
Information on legal and contractual guarantees and their implementation;
Features of digital content and, where appropriate, its interoperability;
Possibility of resorting to conventional mediation in the event of a dispute;
Information on the right of withdrawal (existence, conditions, time limit, manner of exercising this right and standard withdrawal form), the costs of returning the products, the terms of termination and other important contractual conditions.

The fact that a natural or legal person orders from the Meuble House website means that the full acceptance and acceptance of these Terms and Conditions is granted, which is expressly recognized by the Customer, who waives, in particular, the use of any contradictory document which is not enforceable against the Seller.

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Charles-henri O. Verified purchase

18/10/2026

"Consistent delivery. Interesting promotion. Reactive customer service."
Christian I. Verified purchase

12/10/2026

"Very nice furniture"
Catherine J. Verified purchase

10/10/2026

"High quality furniture I love"