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FAQ Meuble House


At Meuble House, we know that choosing a piece of furniture is more than just a purchase: it's a story of envy, inspiration and trust.
Our team is there to accompany you at every stage, with attentive listening and personalized advice.

Here are the answers to the most frequently asked questions to guide you in your shopping experience.

Contents

SITE, ORDER AND AFTER-VENT

INFORMATION ON PRODUCTS AND GUARANTEEES

PAYMENT

DELAY AND DELIVERY

RETURNS AND RETRACTIONS

PROMOTIONS AND OFFERS

SITE, ORDER AND AFTER-VENT

How to contact your Customer Service and VAS?

Our teams are at your disposal and available to answer all your questions:

的 We are a real Sarthe team, which puts a point of honor to offer you personalized support.

How to place an order on your site?

1. Account Login or Create

To place an order, the first step consists of connect to your customer account. If you don't have one, you have to create it in this way:

  • Click on the drawing representing a human silhouette My account at the top right of the site and then on "Create an account".
  • Follow the instructions.

To indicate a different delivery and billing address :

  • click on "Add an address" under heading "Address Book" your dashboard
  • enter the desired address
  • check the box "default" of your choice (delivery or billing)
  • validate.

2. Selecting articles and adding to the basket

Once your account is created, you can order for a delivery in United States (including Corsica), Switzerland or Belgium.

  • Add the articles you are interested in by going to each product sheet and clicking on "Add to Cart".
  • If you wish several copies of the same article, click on the box of the quantities and select the desired quantity.
  • The lines with green dots indicate the stock; otherwise, the availability period is displayed.

Once all the items are in the basket, click on them:

  • or on "See the basket" just after adding the last article,
  • or on the icon of the basket top right of the site. My basket

You can then simulating shipping costs by entering your country and your postal code For certain countries (Portugal, Spain...), shipping costs can only be communicated after a request for a quote to the carrier; please contact our Customer Service.

3. Choice of delivery method

You have a choice between 3 delivery options (except for some items that are too large), offered at different rates in your shopping cart:

  • Standard Delivery in front of your house.
  • Specialised : Delivery directly to the room of your choice.
  • Withdrawal deposit : withdrawal from our home at The Arrow (Sarthe).

📌 Pour plus de détails, consultez notre page : Shipping or Article 6 of the General Conditions of Sale .

4. Shipping and delivery times

The deadlines depend on the items ordered:

  • The dispatch times/availability of each product are displayed under its title on its product page.
  • Attention : if you place an order in one or two months, the deadlines announced on the site may evolve.
  • If your order includes several articles, on longest time limit applies to the entire order, because we carry out only one shipment.

The delivery times You will be informed:

  1. Before the basket is validated.
  2. When confirming the choice of delivery method.
  3. After payment, in the "Order" section of your account.
  4. In your order confirmation email.

📌 Pour plus de détails, consultez : Shipping or Article 6 of the General Conditions of Sale .

After choosing your delivery method, click on "Validate my basket".

5. Payment

You can now choose your method of payment :

  • Payment in one time:

    • Bank card
    • Bank transfer (you receive our RIB with order confirmation; order is validated and invoiced only after receipt of the transfer)
    • PayPal

  • Payment in several times without charge:

    • PayPal (possibly only for an order between $30.00 and 2000$).
    • Alma (possibly only for an order between $300.00 and 6000$).

的的 Always check your bank ceiling before attempting a card payment.

📌 Pour plus de détails, consultez : Payment and Article 5 of the General Conditions of Sale .

Once the payment is made, follow the instructions for finalise the order. An order confirmation email will be sent to you.

You can download your invoice in "My account", on the command line, right column. Click on the invoice and then on "Print in pdf" to save the file.

If this does not work, do not hesitate to ask our Customer Service.

6. Shipping

  • Once your order is shipped, you will receive a confirmation e-mail
  • The carrier will contact you within 7 to 15 days (that is the carrier and depending on distance) to set a delivery appointment on a day (usually between 8am and 6pm).

📌 We invite you to consult carefully Article 6 of the General Conditions of Sale and the following document: Procedure for receipt of goods.

Where is your store/where can you see your furniture?

We do not have a physical store because we sell exclusively online. However, you can see some furniture in our Second Chance Workshop , only by appointment and under certain conditions. Contact our Customer Service for more information.

Do you have any dealers?

No, we only sell on our website www.Meuble House.

Can I get additional samples or photos?

All available visuals are displayed in our product sheets and in the section Our furniture at your home . We can supply some samples of fabric on request to our Customer Service specifying the reference to the article.

How do I maintain my furniture?

The majority of our solid wood furniture are protected from manufacture, but retain a natural appearance. Here are some tips to maintain them:

  • Avoid stains of fatty products, balsamic vinegar, red fruits, limestone, etc.
  • Apply a thin layer of colourless wax, preferably water based, once or twice a year.
  • Apply a spray wax to turpentine occasionally to feed and dust your furniture
  • For brushed or sanded finishes, use a feather for dust removal.
  • If a stain occurs, immediately sponge with absorbent paper or Sommières soil (some precautions should be taken, including with children and animals).

For teak furniture, specific products are required. Ask our Customer Service or in a DIY store.

For chairs, we do not have a maintenance note because, regardless of the coating, no model is treated against stains. Therefore, you must obtain the right products in the DIY or specialized store.

⚠️ Par prudence, always apply the products on a discreet surface and check within 24 hours.

INFORMATION ON PRODUCTS AND GUARANTEEES

I need more details about a piece of furniture before I buy it, how do I do it?

  • We invite you to read the detailed description available on the article page on our website.
  • You can put your supplementary issues by clicking on "Ask a question" from this same page or by contacting our Customer Service.

Is my furniture guaranteed?

We invite you to consult the following articles in our General Conditions of Sale :

PAYMENT

Why did my CB or ALMA payment fail?

This may be due to an insufficient payment ceiling or a remote payment deactivation. We recommend you check this with your bank.

If necessary, you can return order by choosing the option bank transfer. You will then receive our bank details in the order confirmation email to make your payment.

⚠️ Vérifiez bien les quantités in the basket before re-ordering as the items can still be there.

📌 Pour plus de détails, consultez : Payment and Article 5 of the General Terms and Conditions .

Can I pay in several times without any fees?

Yes, you can choose:

  • Payment in 2 to 4 times free of charge via Paypal (orders between $30.00 and 2000$).
  • Payment in 2 to 4 times free of charge via Alma (orders between $300 and $6,000).

的的 Before any payment, make sure your current bank ceiling allows this transaction.

📌 Pour plus de détails, consultez : Payment and Article 5 of the General Terms and Conditions .

How to pay by transfer?

Once your order is placed, you will receive an order confirmation email with our bank details (also available in the order details in your customer area). If this is not the case, please check your unwanted emails (spams).

You will then have to register our bank details in your bank account as a new beneficiary and then make the transfer as soon as your bank allows (the same day or in 48 to 72 hours depending on the institutions).

📌 Pour plus de détails, consultez : Payment and Article 5 of the General Terms and Conditions .

DELAY AND DELIVERY

Why do the delay and the amount of shipping costs change in my shopping cart when I add an item or tick delivery to 2 delivery agents?

The amount of the basic shipping fee package for an item depends on its weight, volume and destination (Métropolitan United States, Corsica, Europe or Switzerland).

  • With each addition of an item, the standard shipping costs increase by $10.00 per item and the shipping costs to 2 delivery agents from $20.00 per item, up to the 4th item included.
  • From 5th item, no additional shipping costs is not charged.

What are the shipping/availability times indicated on the product sheets (1 week to 16-24 weeks)?

  • 1 week delay Article in stock and will be dispatched under Maximum 7 working days.
  • 16-24 weeks delay : this is the longest time and takes into account manufacturing time, accumulated at import time by boat.
  • Intermediate time (1 to 2 weeks, 2 to 4 weeks, 6 to 10 weeks, etc.) : indicate when the piece of furniture can arrive at our place, depending on the current manufacture or progress of the vessel carrying the container.

⚠️ Important : Even if a long delay is displayed, it is advised to order without delay to reserve your copy. Sometimes, all furniture of a production are sold before they even arrived in United States. In this case, a 16-24 weeks applies.

📌 Les délais indiqués peuvent varier. Une marchandise peut arriver in advance or delay If the manufacturer encounters difficulties or the vessel is delayed. For more details, please rededicate yourself to Article 2 and Article 4 General Conditions of Sale)

Why haven't I received my piece of furniture yet, which was said "Shipped within 1 week"?

Once your order is placed, the furniture leaves our warehouse under 7 working days at the latest, but then we have to add the transport time You're home.

Are you delivering abroad?

Yes, we deliver in Europe.

You can perform a simulation of shipping costs and delivery times directly in your shopping cart, after adding your items and informing your country and postal code.

  • For the following destinations: Metropolitan United States, Corsica, Belgium and Switzerland, fees and deadlines are directly displayed.
  • For other destinations (Portugal, Italy, Luxembourg, Netherlands, Andorra, Monaco and Spain), the rates are on estimate. Please contact our Customer Service.

How to know the amount of shipping costs and delivery times?

It is very simple to do a simulation:

  1. Add your items to the shopping cart.
  2. Go to your cart.
  3. Select your country (if not United States) and enter your postal code.
  4. Check the delivery method you are interested in.

You will get this:

  • The total amount of your order with shipping costs.
  • The estimated delivery period, displayed at the top left of the basket.

⚠️ En cas de commande avec plusieurs articles, le délai le plus long s’applique to the whole order for a grouping (see Article 2 (c) The Commission's proposal for a directive on the protection of the environment from harmful substances.

📌 Pour plus de détails, consultez ‘Delivery' or Article 6 General Terms and Conditions of Sale.

I received an e-mail shipping, when will I receive my furniture? / How do I track my delivery?

Following the shipment, an e-mail is sent to you by the carrier with the follow-up information. The carrier will then contact you by email, SMS or phone within 7 to 15 days to agree on an appointment on a day.

📌 Pour plus de détails, you can consult carefully Article 6 of the General Conditions of Sale and in particular the following document: Procedure for receipt of goods.

What is the difference between 1 and 2 delivery?

  • 1 delivery person : Delivery on pallet, at the bottom of your building or in front of your home.
  • 2 delivery agents : Delivery directly in the room of your choice. If you want a technical installation, this is possible as an option (rate on request).

⚠️ Quel que soit le mode de livraison choisi, the delivery is made by semi-trailer (prevent before shipping if not possible) and the verification of the goods with delivery agents is compulsorySimilarly, for delivery to 2 delivery agents, Think Well to verify the dimensions of furniture ordered to make sure they pass all packed through doors, stairs, elevator... to avoid any disappointment and extra charges.

📌 Pour plus de détail, you can consult carefully Article 6 of the General Conditions of Sale and in particular the following document: Procedure for receipt of goods.

RETURNS AND RETRACTIONS

Can I cancel or return my order?

  • If your order was placed less than 72 hours ago and has not yet been shipped: just send an email requesting cancellation to Customer Service which will make full refund on the means of payment used at the order.
  • If your order was placed more than 72 hours ago and has not yet been dispatched: a refund will be made after deduction of the Cancellation fee (see the amount of these costs to the Article 7 as they are identical to the withdrawal costs ).
  • If your order has already been shipped : contact our Customer Service the return of the goods with the carrier. The refund will be made after receipt and verification of the returned goods, deducting the goods Cancellation fee (see the amount of these costs to the Article 7 as they are identical to the withdrawal costs ).

I got my furniture but it doesn't fit me, how do I do it?

You have 14 days from the receipt of the goods to exercise your right of withdrawal.

  1. Send a withdrawal form or e-mail to Customer Service with the references of your order.
  2. We will guide you in the organization of the return and especially for the repackaging.
  3. After the removal or return of the goods, we will proceed to the reimbursement, minus withdrawal costs.

📌 Lien utile : see detailed procedure in Article 7 of our Terms of Reference

PROMOTIONS AND OFFERS

Where can I find a discount code?

We don't distribute promo codes on the Internet, but our Commercial Service can study your request. Contact us!

Can I offer a Meuble House gift card?

Yes, our gift cards are available on request from our Customer Service.

May I sponsor relatives?

Yes, you will find how the sponsorship works on this page: https://meublehouselife.com/parrainage. You can also contact our Customer Service.

At Meuble House, we put our passion for furniture at the service of your home. Our team is there to advise you and accompany you at every stage.

Thank you for your trust and see you soon on Meuble House!